Audio Visual Support

Created by admin on Mon, 08/08/2011 - 09:19.

Aim

Provide second line support for users of AV equipment. Primary support is provided by the organiser of the meeting.

Service Description

Availability:0845-1730 Mon-Fri

LSC Service Contacts:To Be Confirmed (TBC) as replacement for Barry Caudwell is pending

  • For booked requests for IT support, we will assist with speakers (LSC contact TBC) when systems integration problems occur, i.e. on-call support.
  • Guaranteed on-site support is not possible at this time due to lack of resources within the team.
  • Complete system checks (LSC contact TBC)
  • Full audiovisual check of all equipment in a seminar room/lecture theatre
  • Annual maintenance (LSC contact TBC, contractor)
  • Projector servicing by external contractor
  • PC checks for upgrade/replacement

User Responsibilities

  • Ensure that presentations are portable between platforms wherever possible.
  • Ensure that presentations are available on multiple locations such as on a memory stick and online.
  • All members of College of Life Sciences should familiarise themselves with the use of facilities in Life Sciences seminar rooms. Instructions are posted in each room.
  • Users should be familiar with connecting their laptop to external displays (monitor, projector). The installed PCs are permanently configured to display on the projector screen.
  • Training for University lecture theatres is available through Staff Development.
  • If on-call support is required, this should be done by logging a support call. A minimum of 2 working days notice is required to process this support call.

Service Targets

  • Where on-call support has been booked in advance, the nominated person in the IT office to respond in case of problems
  • Where on-call support has not been booked in advance, anyone in the IT office will attempt to respond in case of unforeseen problems. If there is no-one in the IT office, users should call WTB reception on (3) 85828 who have alternative contact numbers for the team

FAQs

Where are the instructions for using the AV facilities?

Copies of the printed instructions are available here in Acrobat (PDF) format.

How do I get my laptop to show on an external display?

The specific key combination varies between laptops, but in general, most modern laptops (Mac, Windows, etc.) will auto-sense when an external display is connected. This normally happens at system startup but can also be dynamic when the display is connected.

Alternatively, there is usually a key combination using the Fn key and a corresponding Function key, e.g. Fn-F8 - the key will have an icon of a computer+display or CRT/LCD text, or similar.

How do I log onto the installed PC in the seminar room?

Instructions for the Life Sciences logins that replaced the former Novell-login in November 2008 are here